Telexpress Contact Centre Sdn. Bhd.
Our Story
Who We Are
Telexpress Contact Centre Sdn. Bhd. is a customer relationship management (CRM) service provider established in 2001, offering services across Asia Pacific, including Malaysia, Taiwan, China, and the Philippines.
The company operates over 2,000 agent seats across seven sites, managing outsourcing services for premium clients worldwide. In 2013, Telexpress established its South Asia Operations Center in Johor Bahru, Malaysia, to provide comprehensive service coverage in the region.
Our Mission and Vision
Mission:
To deliver warm and interactive customer relationship experience for all our Global brands' clients through our unique service models and regional operating centres.
Vision:
To be a leading global provider of customer relationship solutions by delivering exceptional, human-centric service experiences through innovation, cultural diversity, and regional excellence.
Source: Telexpress Contact Centre Sdn. Bhd.
Company Benefits
Comprehensive Health Insurance
Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy.
Employee Assistance Program
Provides confidential counseling and support services for personal and professional challenges.
Flexible Work Arrangements
Options for remote work, flexible hours, or compressed workweeks to support work-life balance.
Professional Development Opportunities
Access to training programs, workshops, and courses to enhance your skills and advance your career.
Retirement Savings Plan
Helps you save for the future with employer contributions and tax advantages.
Paid Time Off
Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.