WEBHELP

At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established.

Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.

We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company.

Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries.

Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.

We don’t employ people to merely have jobs, we believe in creating opportunities for our people to have successful careers. The people who work at Webhelp are driven by a set of core values that define who we are and how we engineer the ideal omni-channel customer experience. With these values in mind, we work passionately to ensure that our clients and customers are happy, our business is succeeding and that Webhelp is a fantastic place to work.

Our aim is to not only WOW our customers, but also provide a WOW career journey to our employees. We endeavour to create sustainable futures for our people by not only providing opportunities for learning and development, but also career advancement. Crucial to those goals is the drive to provide a vibrant and engaging working environment for our people, giving them the opportunity to go above and beyond every day. We are passionate about what we do – and it shows.

We look for individuals who are driven, committed and have a desire to stand out. Diversity of background, race, experience and gender is something we pursue, as we recognise that this encourages innovation, change and equality in the workplace. We invest in our people to unlock their true potential and talents, are you one of them?