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This job is about being an Online Sales Support Assistant, helping out with social media, customer follow-ups, and handling small handmade items. You might like this job because it's a fun mix of creativity, customer service, and organization!
Job Description
We’re looking for a Sales Support Assistant to help our sales team with daily operations, customer follow-up, IG story posting, and simple merchandise handling (embroidery / handcrafted items). A mix of admin + creative + customer support.
🌟 What You’ll Do
1. IG Story Posting & Simple Content Tasks
- Post daily IG stories according to brand tone
- Help film simple behind-the-scenes clips when needed
- Upload updates, testimonials, promos & announcements
- Ensure the account stays active and aesthetic
2. Merchandise Handling (Small Items)
- Assist with embroidery / handcrafted merch preparation (charms, tote bags, small items)
- Coordinate with vendors / embroidery suppliers
- Receive samples, check quality, organise items
- Assist in packing small merch items for events or giveaways
3. Customer Follow-Up
- Follow up with customers on WhatsApp/IG
- Update them on order status, delivery, stock availability
- Provide friendly and warm customer support
- Pass important cases to the sales team
4. Order Key-In & Sales Support
- Key in orders accurately into our system
- Double-check order details before fulfilment
- Support sales team during high-volume periods
- Assist in preparing free gifts, vouchers, and packing lists
5. General Sales Ops Support
- Help manage small admin tasks
- Support the team during live sales, events & launches
- Coordinate simple logistics (pick-ups, dropping merch, etc.)
Job Requirements
🌸 Who You Are
- Responsible, organised and fast learner
- Friendly and good at customer communication
- Enjoys beauty products, lifestyle content and small handcrafted items
- Has basic aesthetic sense (posting stories that look nice)
- Able to multitask and support a team
- Calm & steady during busy sales periods
- Must be able to speak, read & type Chinese (English is a bonus)
📌 Requirements
- 0–2 years experience in admin/sales support/CS roles
- Able to post IG stories comfortably
- Interested in embroidery / simple handcrafted merch
- Computer literate (WhatsApp, IG, basic sheets)
- Based in KL & able to work onsite
- Responsible and reliable
Skills
Company Benefits
Lunch Provided
We believe good energy = good work. To keep everyone fuelled and focused, we provide lunch so you don’t have to think about what to eat every day.
Career Development
Job training and continuing education help to fuel employee career growth.
Team Bonding Activities
Every month we will have team bonding.
Relaxed Dress Code
Wear what makes you comfortable. T-shirts, hoodies, jeans, slippers - totally fine. We care about your work, not your outfit.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
#NoExperienceNeeded
Career Level
Entry Level
Job Specialisation
Company Profile
