Job Description

About Us
3cat.my is Malaysia’s trusted second-hand Apple device retailer. We ensure every order is processed accurately, fulfilled on time, and shipped nationwide — while also improving our generative AI chatbot that supports thousands of customers daily.

Your Role

You will be placed at the intersection of Operations Management, Coordination, and AI Automation. You will be given ownership of real projects that impact how our business runs. 

Main Responsibilities

• Building Automations: You will design and implement workflows using low-code/no-code orchestration tools to automate repetitive operational tasks.
• AI Integration: You will experiment with LLMs and AI agents to solve business problems (e.g., customer service triage, data entry automation, inventory prediction).
• Operations Coordination: You will analyze our current operational bottlenecks and propose tech-driven solutions to fix them.
• Database Management: You will help manage and structure data flows between our frontend, backend, and third-party apps.

Job Requirements

•  Diploma/Degree in Business, Logistics, Supply Chain, Mass Communication, Software or related fields.
• Strong communication skills (Bahasa Malaysia & English)  
• Teamwork: Excellent team player who excels in a communicative, feedback-driven environment.
• Highly organized and able to manage multiple orders simultaneously.
• Positive attitude, problem-solving mindset, eager to learn about AI and e-commerce.

Skills