Job Description

• Handle customer inquiries via phone, email, WhatsApp, and social media platforms promptly and professionally.
• Record and update customer samples, orders, reservations, and delivery scheduling in coordination with operations and warehouse teams.
• Follow up on orders, reservations, product proposals and project timelines to ensure customer satisfaction.
• Manage and resolve customer complaints and escalations in a timely and empathetic manner.
• Maintain accurate records of customer interactions, feedback, and sample requests.
• Assist walk-in customers at showrooms and provide product information and guidance.
• Coordinate with the sales, design, and logistics teams to ensure seamless service delivery.
• Collect customer feedback and relay insights to management for service improvement.
• Manage billing documentation, including invoices, debit notes, and credit notes.

Job Requirements

• Diploma or Degree in any field; customer service background is an advantage.
• Minimum 2-4 years of customer service experience; experience in retail, property, or interior design is preferred.
• Excellent communication and interpersonal skills.
• Patient, empathetic, and solution-oriented in handling customer issues.
• Proficient in Microsoft Office and basic CRM or order management systems.
• Able to speak and write in English and Bahasa Malaysia.

Skills