Job Description

 About us

Join us at the Academy of Artificial Intelligence, where we're revolutionizing the integration of AI into everyday business, marketing, and operational processes. Our mission is to democratize the use of advanced AI technologies, making them accessible and beneficial for non-tech-savvy individuals. By combining cutting-edge prompt methodology with user-friendly no-code AI tools and foundational models, we empower people to leverage AI for career advancement and business scalability.

Key Responsibilities

1. Customer Engagement via Calls

• Serve as the primary point of contact for leads, calling them to invite and confirm attendance at free masterclasses.
• Engage with potential "hot leads" to schedule appointments with the sales team for further discussions.
• Conduct follow-up calls to ensure leads remain engaged with the company’s offerings.

2. Customer Support

• Respond promptly to customer service inquiries through email, chat, and phone, ensuring professional and courteous communication.
• Address basic customer concerns, escalating complex issues to the relevant team when necessary.

3. Appointment Setting

• Coordinate appointment schedules between potential customers and the sales team, ensuring smooth communication and accurate scheduling.
• Update and maintain appointment details in the CRM system.

4. CRM Management

• Maintain up-to-date records of customer interactions, calls, and appointments in the company CRM system.
• Provide timely feedback to the sales and customer service teams regarding customer engagement and opportunities.

5. Collaboration with Teams

• Work closely with the sales team to ensure seamless handover of leads and appointment details.
• Collaborate with the marketing team to align customer outreach efforts with ongoing campaigns.

6. Continuous Improvement

• Proactively gather feedback from leads and customers to improve communication strategies and processes.
• Stay updated on the company’s latest products and services to provide accurate and relevant information to customers.

Job Requirements

1.  Language Proficiency

• Fluent in English with strong skills in speaking, reading, and writing.

2. Communication Skills

• Exceptional communication skills to engage effectively with a diverse range of customers.
• Ability to adapt communication style for different customer profiles, including beginners and experienced professionals.

3. Experience

• Minimum 1–2 years of experience in customer service, telemarketing, or a similar role.
• Familiarity with CRM tools is an advantage.

4. Personality Traits

• Strong interpersonal skills with a customer-first mindset.
• Ability to handle multiple tasks efficiently while maintaining a high level of professionalism.

Skills