Job Description

• Attend to walk-in visitors and customers courteously and tactfully.      
• Responsible for managing the reception desk and handling enquiries.
• Handle all incoming and outgoing calls, mails and courier consignments. 
• Handle all other related administration work.
• Access computer systems to perform daily work, including email, softwares, and shared folders.
• Contacts doctors’ offices for patient information clarifications, refill requests, etc.
• Contacts patients for any information needed related to prescription.
• Processes new orders, refills and pre-orders, noting all activity in patient notes field of pharmacy computer system.
• To liaise with courier companies for outoing mails and courier consignments and to dispatch all incoming courier mails / mails effectively and systematically. 
• To perform other general administrative and clerical support when required and any ad-hoc duties as assigned from time to time.
• Locates, and demonstrates general knowledge of Standard Operating Procedures or SOPs.
• Works together with all team members to promote a community of cooperation and respect.

Job Requirements

• Candidate must be a Malaysian citizen and possess at least SPM, Professional Certificate, Diploma, or equivalent.
• Good telephone etiquette and good communication skills.
• Excellent customer interaction and interpersonal skills.
• Able to successfully prioritize and manage a wide variety of critical and/or time-sensitive job duties.
• Strong organizational skills and detail oriented.
• Fluency in English.
• Due to hiring urgency, candidates who can commence immediately will be prioritized. 

Skills