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This job is for a Customer Care Specialist who will handle walk-in customers, manage reception, handle calls and mails, perform administrative tasks, and communicate with doctors and patients. You might like this job because it provides an opportunity to interact with people and contribute to the smooth functioning of a healthcare facility.

Undisclosed

Subang Jaya

Full-Time

Job Description

  • Attend to walk-in visitors and customers courteously and tactfully.      
  • Responsible for managing the reception desk and handling enquiries.
  • Handle all incoming and outgoing calls, mails and courier consignments. 
  • Handle all other related administration work.
  • Access computer systems to perform daily work, including email, softwares, and shared folders.
  • Contacts doctors’ offices for patient information clarifications, refill requests, etc.
  • Contacts patients for any information needed related to prescription.
  • Processes new orders, refills and pre-orders, noting all activity in patient notes field of pharmacy computer system.
  • To liaise with courier companies for outoing mails and courier consignments and to dispatch all incoming courier mails / mails effectively and systematically. 
  • To perform other general administrative and clerical support when required and any ad-hoc duties as assigned from time to time.
  • Locates, and demonstrates general knowledge of Standard Operating Procedures or SOPs.
  • Works together with all team members to promote a community of cooperation and respect.

Job Requirements

  • Candidate must be a Malaysian citizen and possess at least SPM, Professional Certificate, Diploma, or equivalent.
  • Good telephone etiquette and good communication skills.
  • Excellent customer interaction and interpersonal skills.
  • Able to successfully prioritize and manage a wide variety of critical and/or time-sensitive job duties.
  • Strong organizational skills and detail oriented.
  • Fluency in English.
  • Due to hiring urgency, candidates who can commence immediately will be prioritized. 

Skills

Customer Service
Customer Relationship Management
Customer Support
Customer Complaint Resolution
Telephone Skills

Company Benefits

Insurance

We offer hospitalization and PA insurance coverage for all employees.

Staff Discount

Special discounted prices across our wide range of products!

Attractive salary and Bonus

We offer competitive salaries as well as annual increment and bonuses.

Career Advancement

Your career growth is of utmost importance. We want you to grow together with us!


Additional Info

Experience Level

1 - 3 Years of Experience

Career Level

Junior Executive

Job Specialisation

Customer Service


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Customer Care Specialist

Accent Wellness Global Sdn Bhd

Undisclosed

Subang Jaya

Full-Time

This job is no longer available