Job Description

Job Title: Delivery Operations Senior Analyst.
What are we looking for:

• (B2B) Business to Business & Sales strategy development and implementation to hit sales targets and achieve growth rate with ability to develop pipelines and opportunities.

• Develop sales cadence and monitors staff performance, and counsels and advises to ensure compatibility, maximum effectiveness, and continued growth on a constant basis.

• Develop and empower high performing sales team to understand advertiser needs, identify solutions, and deliver innovation to scale customer ROI across SMB.

• Perform the team huddle to share new updates, team engagement, encourage staff’s creativity and innovation.

• Provides direction, feedback, develops, and motivates team members to exceed overall performance, targets, and other objectives.

• Provides supervision and direction to subordinate staff and coordinates workflow.

• Expert of industry with answers questions and resolves problems within the work unit supervised.

• Monitors the accuracy, completeness, and timeliness of completion of the duties for the team supervised.

• Conducts 1-1 coaching / performance evaluations on subordinated staff to achieve and exceed assigned objectives.

• Orienting the new staff and focus on improving the overall performance.

• Reports on the overall performance of the team and suggests possible areas of improvement.

• Manage team's schedule, shift arrangement, leave approval, OT plan (when needed) and Update schedule accordingly.

• Actively participate in client calibration.

• Update & maintain staff database details.

• Ensure team have access to all necessary tools and documents needed to work.

• Answer client queries and work together with OMs on client escalations.

• Assist the Human Resources team and Manager with recruitment interview.

Job Requirements