Job Description

Job Overview

We are looking for an AML Quality Assurance Analyst to support quality oversight within our Anti-Money Laundering (AML) operations team. This role will be responsible for reviewing case work conducted across Transaction Monitoring, Name Screening, and KYC processes, ensuring adherence to regulatory requirements, internal procedures, and quality standards.

The role also plays an important part in training, calibration, and continuous process improvement, helping to maintain high investigation standards across the AML operations team.

Key Responsibilities:

Quality Assurance & Case Review

• Conduct quality assurance reviews on AML investigations across Transaction Monitoring, Name Screening, and KYC workstreams.

• Evaluate case handling accuracy, completeness, and compliance with internal procedures and regulatory standards.

• Identify errors, inconsistencies, or gaps in case investigations and document findings.

Quality Monitoring & Reporting

• Perform regular audits and quality checks to ensure adherence to AML policies and operational standards.

• Track quality metrics, identify recurring issues, and provide insights to operations leadership.

• Prepare quality review reports and highlight key risk areas or improvement opportunities.

Root Cause Analysis & Coaching

• Perform root cause analysis on identified errors or quality issues.

• Provide constructive feedback and coaching to analysts to improve investigation quality.

• Work closely with Team Leads to address recurring performance gaps.

Training & Knowledge Management

• Develop and deliver process-related training and refresher sessions to ensure team members have a clear understanding of procedures and quality expectations.

• Support onboarding and upskilling initiatives for new AML analysts.

• Maintain and update training materials based on regulatory or process changes.

Calibration & Stakeholder Collaboration

• Participate in calibration sessions with internal teams and client stakeholders to ensure alignment on investigation standards and risk appetite.

• Act as a Subject Matter Expert (SME) on quality standards within AML operations.

Continuous Improvement

• Identify opportunities to improve AML investigation processes, quality control frameworks, and operational workflows.

• Support implementation of corrective and preventive actions for quality issues.

• Collaborate with operations and transformation teams to drive process improvements.

Job Requirements