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This job is about helping customers and suppliers with returning defective products and managing e-invoices. You might like this job because it involves communication and problem-solving, making each day unique with new challenges.
Undisclosed
Full-Time
few days ago
Job Description
Summary:
Asset Recovery Logistics Service Representative works on programs related to customer satisfaction or return of defective materials from end customers, which require access to systems of partners of OnProcess Technology, part of Accenture, Bulgaria. He/she will work in one of the following areas: Contacting Suppliers to Register/Configure their accounts with the client's Network, Assisting Suppliers to process e-invoices, Addressing Suppliers’ issues to the respective teams, administrating assigned workload in client systems, Additional tasks related to enabling the revenue for the client via the Suppliers behaviors. As a result of customer contact, he/she updates the Company database with all appropriate information. He/she will also support all quality assurance efforts and Program criteria.
Responsibilities:
Perform/handle outbound or inbound customer and/or client communications
Advise customers on behalf of OnProcess Technology’s clients
Interact with customers via various methods of communication by handling all calls/chats/cards according to the set time goals
Processes all RMA requests from customers who use warranty partner equipment
Utilize clients third parties to provide the entitled service
Follow detailed instructions as outlined in Company documents
For service level agreement in jeopardy, follow established escalation rules
Resolve customer complaints and escalations
Informs the client about the development of their requests
Performs all necessary actions and closes requests with the consent of the client
Update applicable Program Database(s) accurately
Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies
Escalate data or program specific issues to appropriate level of management
Meet or exceed OnProcess Technology’s key performance standards and quality objectives
Work as an integral part of the Delivery Services team; contributing to the department’s ability to consistently meet and exceed Contact Center performance goals
May be responsible for multiple programs/campaigns and working cross-functionally through programs/campaigns
Adhering to the Company's policies, procedures and guidelines pertaining to the protection of Information Asset, as referred to in the User Agreement.
Reporting actual or suspected security and/or policy violations/breaches to an appropriate authority
Identifies any associated issues/risks and monitor performance/results with relevant analysis
Identifies, escalates data and program specific issues to appropriate level of management
Proactively identifies internal and external best practices that will enable improvement of the standard end-to-end process
Job Requirements
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
