Job Description

#LI-GM

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

• Resolve incidents and service requests across infrastructure, cloud, identity, endpoint security, monitoring, and application allowlisting services.
• Administer and maintain Windows Server, Active Directory, Group Policy, DNS, DHCP, PKI, VMware, Cisco UCS, VEEAM, MECM/SCCM, NetApp, and LogicMonitor platforms.
• Operate Microsoft Azure and Microsoft 365 services, including Entra ID, SSO, MFA, Conditional Access, cloud networking, licensing, consumption analysis, and cost optimisation.
• Manage and improve Microsoft Defender, Microsoft Purview, email security, Cloud Security Posture Management, and related security controls.
• Administer Airlock Digital, including endpoint agents, trust decisions, application reputation analysis, and allowlisting policy optimisation.
• Automate repeatable processes and identify opportunities to improve platform reliability, security, performance, and operational efficiency.
• Follow ITIL-aligned incident, request, problem, and change management processes and maintain accurate operational records.
• Work with internal teams, customers, and vendors to resolve escalations and deliver timely, professional service outcomes.

Job Requirements