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This job is about helping customers with Tencent Cloud products by answering their questions and fixing basic technical issues. You might like this job because you get to communicate with people and solve problems every day!
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Job Description
Job Description #LI-GMKey Responsibilities:Act as the first point of contact for technical support on Tencent Cloud productsHandle incoming tickets via phone, live chat, and ticketTroubleshoot basic issues related to CVM, COS, VPC, CLB, etc.Escalate unresolved cases to second-line teamsMaintain high customer satisfaction and timely responseDocument cases and contribute to internal knowledge base
Job Requirements
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Company Profile
