Job Description

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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Join us in a role where collaboration and innovation are at the forefront! You will have the opportunity to be a subject matter expert, engaging with multiple teams and contributing to key decisions. You will manage the team to perform effectively and provide solutions to problems for your immediate team and across various teams. This position is perfect for someone with a passion for leadership and a drive to make a meaningful impact. We look forward to welcoming you aboard!
 

Responsibilities:

• Lead and mentor a team of SAP consultants, fostering a collaborative and high-performing environment.
• Understanding of client business across different streams and ability to map the usage of SAP modules to each of their business processes at a high level.
• Report weekly, Monthly progress on team, operational performance.
• Liaison with support team for operational topics and enhancements.
• Provide guidance and support to team members on complex issues and Change Requests.
• Ability to address ad-hoc queries from the client at a business process level or technical level independently across SAP functional modules.
• Manage stakeholders, ensuring timely and accurate communication to address their issues and to keep them updated on related IT matters.
• Guide the support team on a day-to-day basis ensuring quality deliverable within defined SLAs.
• Track & manage escalations effectively ensuring a smooth closure of Incidents.
• Responsible for the end-to-end management of all IT major incidents.

Job Requirements