Employees have access to claim for prescription glasses and contact lenses.

Optical coverage

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Employee assistance program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Health screening program

Our bonus programs reward our people for their achievements and their contributions to our business.

Bonuses

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Recognition awards

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

Performance equity

Accenture Malaysia

Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Who We Are

360° value is at the heart of our business.&nbsp;
Financial
Meeting financial expectations and outcomes for resilience and growth.
Experience
Creating better experiences for people using technology, data, creativity and innovation.&nbsp;
Sustainability
Embedding environmental and social responsibility from the beginning.
Talent
Attracting talent, upskilling people and unlocking potential for a resilient workforce.
Inclusion &amp; Diversity
Accelerating equality to unleash innovation and drive business results.&nbsp;
Custom
Personalizing value with a custom dimension to measure client-specific priorities. We use these same six dimensions to measure ourselves, and Accenture's Custom dimension is always Client.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Our Values

#LI-GMTHE WORK: Explore new opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide thoughtful solutions to work-related challenges. This role will allow you to engage deeply with Cloud Technical Support Specialist, fostering growth and expertise in this dynamic area. We look forward to welcoming your enthusiasm and dedication to making a meaningful impact.Job Responsibilities:<ul><li>Serve as a team’s public cloud technical expert, independently handle complex public cloud user tickets, avoid escalation to the backend teams, and improve first-line self-resolution rate.</li><li>Provide real-time technical guidance to team engineers, helping the public cloud first-line support team improve overall technical problem-solving capabilities.</li><li>Provide after-sales cloud service support for VIP customer groups.</li><li>Participate in the construction and maintenance of the knowledge base, write technical documents and FAT solutions, and promote knowledge accumulation and sharing.</li><li>Identify common issues and training needs in first-line public cloud support services and assist in developing training plans.</li><li>Assist the team leader to ensure SLA compliance for first-line public cloud services and maintain customer satisfaction.</li><li>Assist the team in handling P1 and P2 critical cases.</li><li>Participate in 7*24 shift rotation.</li></ul>

• Own complex public-cloud tickets, guide engineers in real time, handle P1/P2 incidents and meet SLAs on 24/7 shifts.
• Join a knowledge-focused team that builds docs and FAT solutions to upskill first-line support.
• Become a cloud SME for VIPs, make impact!

• Tangani tiket awan rumit, pandu rakan pasukan masa nyata dan tingkatkan kadar penyelesaian.
• Sokong pelanggan VIP dan sumbang pada pangkalan ilmu teknikal.
• Asah kepakaran awan, kendali kes kritikal dan berkembang secara profesional!

#LI-GMTHE WORK: Explore new opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide thoughtful solutions to work-related challenges. This role will allow you to engage deeply with Cloud Technical Support Specialist, fostering growth and expertise in this dynamic area. We look forward to welcoming your enthusiasm and dedication to making a meaningful impact.Job Responsibilities:

-Serve as a t...

Cloud Support Engineer - Mandarin Speaker

Accenture Malaysia

ERP Helpdesk Support Engineer (Mandarin Speaker)

SIMPLEXITY TECH (MALAYSIA) SDN. BHD.

Business Development Manager (Cloud System)

Hiredly X

Cloud Engineer

Joget Technology Sdn. Bhd. (Joget, Inc.)

Oracle Fusion HCM Support Consultant (Cantonese-speaking)

Hiredly X

Mandarin Speaking Product Operations Manager (Bukit Jalil)

Aztra Global Marketing

Customer Service Executive

B2B Commerce (M) Sdn Bhd

Support Engineer

Hiredly X

Sales & Customer Service (Mandarin Speaker)

JSW ADVISORY SDN. BHD.

Operation Specialist (Cloud System)

Hiredly X

Company Profile

Accenture Malaysia