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This job is all about being a Cloud Technical Support Specialist who speaks Mandarin. You might like this job because you'll solve complex issues, help customers directly, and enhance your cloud knowledge while collaborating with a dedicated team!
Undisclosed
Cyberjaya, Kuala Lumpur
Full-Time
1 week ago
Job Description
#LI-GM
THE WORK: Explore new opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide thoughtful solutions to work-related challenges. This role will allow you to engage deeply with Cloud Technical Support Specialist, fostering growth and expertise in this dynamic area. We look forward to welcoming your enthusiasm and dedication to making a meaningful impact.
Job Responsibilities:
- Serve as a team’s public cloud technical expert, independently handle complex public cloud user tickets, avoid escalation to the backend teams, and improve first-line self-resolution rate.
- Provide real-time technical guidance to team engineers, helping the public cloud first-line support team improve overall technical problem-solving capabilities.
- Provide after-sales cloud service support for VIP customer groups.
- Participate in the construction and maintenance of the knowledge base, write technical documents and FAT solutions, and promote knowledge accumulation and sharing.
- Identify common issues and training needs in first-line public cloud support services and assist in developing training plans.
- Assist the team leader to ensure SLA compliance for first-line public cloud services and maintain customer satisfaction.
- Assist the team in handling P1 and P2 critical cases.
- Participate in 7*24 shift rotation.
Job Requirements
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Company Profile
