company-logo-image

Communication & Media- Management Consultant

ashley-avatar-image

AI-generated summary

  • Lead projects to redesign processes, capture requirements and enable OSS/BSS change.
  • Tackle telecom OSS/BSS: CRM, orders, billing and customer journeys.
  • Use data, build business cases and shape high-impact telco transformations!

Undisclosed

Kuala Lumpur

Job Description

Key Responsibilities


• Deliver consulting engagements focused on business transformation, operating model design, process improvement, and technology-enabled change.

• Gather and analyze business requirements, assess existing processes and platforms, identify gaps, and develop practical recommendations.

• Support telecommunications transformation initiatives across OSS and BSS environments, including CRM, order management, billing, provisioning, service assurance, inventory management, and related customer journeys.

• Analyze complex datasets and translate findings into clear business insights, recommendations, dashboards, and visualizations.

• Design future-state business processes by identifying opportunities for improvement through technology, process redesign, or new ways of working.

• Develop value-driver frameworks and business cases to connect transformation initiatives with measurable business objectives.

• Collaborate with client stakeholders and cross-functional teams to structure problems, test hypotheses, and communicate recommendations.

• Contribute to business development, proposals, presentations, and other practice-building activities.

 


Job Requirements


Company Benefits

Optical coverage

Employees have access to claim for prescription glasses and contact lenses.

Employee assistance program

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Health screening program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Bonuses

Our bonus programs reward our people for their achievements and their contributions to our business.

Recognition awards

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Performance equity

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.


Additional Info

Company Activity

Last active - few hours ago

Job Specialisation


Company Profile

Accenture Malaysia-logo-image

Accenture Malaysia

Reinvent what your business could be Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself. Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value. We help our clients advance their environmental, social and...