Job Description

Job Description As a CRM Technical Lead, you will be familiar Dynamics CRM system. You will assist delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters. Day-to-day you will:Assist across all phases of projects (e.g. Plan, Analyze, Design, Build, and Test)Demonstrate technical knowledge to design and implement CRM solutionsResearch customer issues that may be non-standard in order to offer solutionsSupport design of conceptual architecture and technical solutionsEnsure project quality meets standards through critical metric identification and testing planIdentify process gaps and work cross-functionally to formulate improvement plansTravel as needed

Job Requirements