Job Description

The Cross-Functional (XFN) is responsible for leading the SE, QA, SP and PgM roles within the region. As the XFN Lead, you will be directly reporting to the Operations Manager and need to have a deep understanding of business needs, priorities and challenges. You are responsible for collaborating with the Global QA/SP/SE Leads to execute and drive global priorities regionally while also balancing them against regional priorities. You will be responsible for ensuring compliance to XFN operating models and that your reports are fulfilling all their roles and responsibilities while meeting the defined OKRs for their roles. You will need to have clear alignment with the Sales Functional Lead to ensure that QA, SE, SP and PgM functions are focusing on the right initiatives to drive the most productivity and efficiency impact for the business.

Sub functions / Roles in scope for reference:

●     Sales Enablement (SE)

●     Quality Assurance (QA)

●     Scaled Performance (SP)

●     Tag Specialist

●     Program Management (PgM)

●     Tech Enablement

●     Content and Motion Specialist

Role & Responsibilities:

Meet defined OKRs for the sub functions

• Ensure that team members are meeting objectives set forth at the beginning of the quarter as it relates to program and regional expectations, taking corrective action when necessary
• Own end to end performance of all sub functions, creating relevant tracking mechanisms to ensure teams are operating within scope & performing against expectations
• Provide holistic status updates and OKR performance to the Operations Manager and client’s XFN Leadership team through an effective governance process

Ensure that operating models are adhered to

• Ensure compliance to XFN operating models and R&Rs
• Meet regularly with other XFN Leads in other regions to drive consistency in XFN processes
• Identify, raise and execute regional process nuances where applicable

Ensure Alignment on XFN Priorities and Processes

• Collaborate with ACN Global QA/SP/SE Leads to execute and drive global priorities regionally
• Ensure XFN regional priorities do not conflict with XFN global priorities
• Meet regularly with Operations Manager and Sales Function Leads to ensure deep understanding of business priorities in order to provide guidance to XFN team on what initiatives will drive the most impact for sales
• Meet regularly with client XFN leadership to ensure progress on OKRs, alignment on priorities and present any gaps in operations
• Meet regularly with other XFN Leads in other regions to drive consistency in XFN processes

Hire, Onboard and Manage Team

• Ensure that new joiners are equipped with the right skills set and domain expertise based on standard JDs
• Ensure that new joiners complete a robust onboarding and training plan
• Ensure that direct reports meet OKRs through regular feedback and performance coaching
• Complete personnel assessment on a regular basis and create action plans to address any performance gaps

Job Requirements