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This job is for a Customer Management IT System Analyst with expertise in Microsoft Dynamics 365. You might like this job because it involves enhancing customer management systems by collaborating with various stakeholders and vendors.
Undisclosed
CYBERJAYA, Kuala Lumpur
Job Description
Position Overview:
The ideal candidate will have experience working with Microsoft Dynamics 365 and possess strong functional knowledge in customer management processes. This role involves interacting with business stakeholders, vendors, and internal teams to support and enhance customer management systems.
Responsibilities:
- Utilize Microsoft Dynamics 365 to support customer management processes, including retail customer leads and service requests.
- Gathering requirements, analyzing business needs, and translating them into technical solutions.
- Manage in-house production management and provide production support for customer management systems.
- Review vendor solution code to troubleshoot and resolve production problem tickets, ensuring adherence to quality standards.
Job Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum of 3-5 years of experience as a IT System Analyst or IT Business Analyst.
- Strong functional knowledge of Microsoft Dynamics 365, particularly in customer management modules.
- Experience with in-house production management and production support for enterprise systems.
- Ability to interact effectively with business stakeholders, vendors, and technical teams.
- Proficiency in reviewing vendor solution code and addressing production issues.
- Familiarity with Microsoft SQL Server, SSIS, and SSRS for data integration and reporting.
- Excellent communication skills, with the ability to convey technical concepts to non-technical stakeholders.
- Experience with .NET framework and C programming language (preferred).
- Knowledge of infrastructure (servers, databases, networks) and banking industry (preferred).
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
