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This job is a Customer Service Associate for Korean speakers, where you'll help customers through calls and updates. You might like this job because you get to use your language skills and work with a dedicated team to solve issues!
Undisclosed
Subang Jaya, Kuala Lumpur
Job Description
The Customer Service Associate will support customer experience through inbound and outbound approaches. Individual will also support the company’s processes through professional communications, both to and from customers, on behalf of OnProcess Technology’s clients. As a result of customer contact, the Customer Service Associate updates the Company database with all appropriate information. The Customer Service Associate supports all quality assurance efforts and Program criteria as well as wide usage of high-level tools and systems
- Handle support/service escalations to/from clients
- Transfer calls to the Tier 2 department
- Will track and report system issues as needed
- Stay current with system information, changes and updates
- Comply with service level agreements
- Support and help on Process documentation
- Comply with the assigned schedule to cover the hours of operation
- Comply with the account KPIs
- Support with any other new process at the time the client requires it, if it has been officially included in our range of services
Job Requirements
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Experience Level
0 - 10 Years of Experience
Company Profile
