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This job is a Customer Success Manager for partners, focusing on communication and collaboration. You might like this job because it allows you to engage with partners, plan their training, and ensure smooth operations while using your Korean language skills.
Undisclosed
Subang Jaya, Kuala Lumpur
Full-Time
Role Overview
The Regional PM is responsible for executing partner outreach, supporting skilling initiatives, and maintaining operational excellence across engagement lifecycles. The role involves close collaboration with Partner Development Managers (PDMs), driving structured communication, supporting discovery and engagement calls, and ensuring accurate tracking and follow-ups.
This role is critical in enabling scalable partner skilling operations while ensuring high data quality, process compliance, and stakeholder alignment.
Key Responsibilities
1. Partner Engagement & Communication
Execute structured partner outreach including introductory emails and follow-ups (PDM & partner-led)
Maintain communication cadence across engagement stages (intro → discovery → post-engagement)
Ensure timely and professional responses to stakeholders
2. Stakeholder Collaboration
Coordinate with PDMs and internal stakeholders for alignment on partner progress
Schedule and support key calls:
PDM alignment calls
Partner discovery calls
Engagement calls
3. Account Research & Skilling Planning
Conduct partner account research to identify skilling opportunities
Support development of tailored skilling plans aligned to partner needs
Capture insights and translate into actionable recommendations
4. Engagement Lifecycle Management
Manage end-to-end partner engagement flow:
Outreach → Discovery → Engagement → Follow-up
Drive consistent follow-ups to ensure progress and closure
Maintain engagement momentum across partner accounts
5. Operational Excellence & Governance
Ensure tracker hygiene:
Accurate status updates
Alignment between comments and progress
Timely closure of activities
Support reporting, documentation, and administrative activities
6. Additional Support
Handle ad-hoc partner-related activities as required
Support scaling of engagement activities across regions
Employees have access to claim for prescription glasses and contact lenses.
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Our bonus programs reward our people for their achievements and their contributions to our business.
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Last active - few minutes ago
0 - 10 Years of Experience
