company-logo-image

Customer Success Manager (Partner Management) - Korean Speaking

ashley-avatar-image

AI-generated summary

beta

This job is a Customer Success Manager for partners, focusing on communication and collaboration. You might like this job because it allows you to engage with partners, plan their training, and ensure smooth operations while using your Korean language skills.

Undisclosed

Subang Jaya, Kuala Lumpur

Job Description

Role Overview 

The Regional PM is responsible for executing partner outreach, supporting skilling initiatives, and maintaining operational excellence across engagement lifecycles. The role involves close collaboration with Partner Development Managers (PDMs), driving structured communication, supporting discovery and engagement calls, and ensuring accurate tracking and follow-ups. 

This role is critical in enabling scalable partner skilling operations while ensuring high data quality, process compliance, and stakeholder alignment. 

 

Key Responsibilities 

1. Partner Engagement & Communication 

  • Execute structured partner outreach including introductory emails and follow-ups (PDM & partner-led) 

  • Maintain communication cadence across engagement stages (intro → discovery → post-engagement) 

  • Ensure timely and professional responses to stakeholders 

2. Stakeholder Collaboration 

  • Coordinate with PDMs and internal stakeholders for alignment on partner progress 

  • Schedule and support key calls:  

  • PDM alignment calls 

  • Partner discovery calls 

  • Engagement calls 

3. Account Research & Skilling Planning 

  • Conduct partner account research to identify skilling opportunities 

  • Support development of tailored skilling plans aligned to partner needs 

  • Capture insights and translate into actionable recommendations 

4. Engagement Lifecycle Management 

  • Manage end-to-end partner engagement flow: 
    Outreach → Discovery → Engagement → Follow-up 

  • Drive consistent follow-ups to ensure progress and closure 

  • Maintain engagement momentum across partner accounts 

5. Operational Excellence & Governance 

  • Ensure tracker hygiene:  

  • Accurate status updates 

  • Alignment between comments and progress 

  • Timely closure of activities 

  • Support reporting, documentation, and administrative activities 

6. Additional Support 

  • Handle ad-hoc partner-related activities as required 

  • Support scaling of engagement activities across regions 


Job Requirements


Company Benefits

Optical coverage

Employees have access to claim for prescription glasses and contact lenses.

Employee assistance program

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Health screening program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Bonuses

Our bonus programs reward our people for their achievements and their contributions to our business.

Recognition awards

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Performance equity

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.


Additional Info

Company Activity

Last active - few minutes ago

Job Specialisation


Company Profile

Accenture Malaysia-logo-image

Accenture Malaysia

Reinvent what your business could be Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself. Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value. We help our clients advance their environmental, social and...