Customer Support (Voice) - Korean Speaker
Accenture Malaysia
AI-generated summary
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This job is a Customer Support role requiring Korean language skills for voice communication. You might like this job because it involves supporting clients and partners through email and video calls in a team environment.
Undisclosed
Kuala Lumpur
Full-Time
Job Description
Job Descriptions
● Excellent communication skills to support Client employees/Partners/Applicants through email and video/hangout calls as needed.
● Further the goal is to support the Partner Managers to ensure that required
processes for their partners are efficiently handled within the given viable
timeframe.
● You will report to the Team Leader and Program Managers and liaise with all
other support team members.
Job Requirements
Job requirements
- Primary language: Korean (native) + English
- English proficiency spoken/written (B2)
Tasks and responsibilities
Responding to assigned customer inquiries in a timely and professional manner
Work together with our Partners to provide high-quality support through different channels
Follow communication procedures, guidelines and policies
Proactively liaise with cross-functional departments to obtain information and
Report errors, improvements and feedback provided by our Partners
Liaising between the Partner and internal teams via various methods (email and videoconference)
Ensuring the timely and successful delivery of our solutions according to SLA’s & requested deadlines
Assisting with challenging Partner requests or highly escalated cases
Develop deep knowledge of our products
Meet and exceed personal/customer service team targets
Able to troubleshoot issues independently
Able to apply the knowledge in the documented SOP to make decision on what the root cause
Analytical skills with demonstrated problem solving ability
Ability to work in a fast-paced environment
Flexibility to work various shifts
Good technical skills (should be able to refer SOPs and use client tools independently)
Good organizational capacity
Empathic & enthusiastic personality
Excellent communication skills
Team player
Proactivity
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Job Specialisation
Customer Service, System & IT Helpdesk / Database Administrator, Telesales / Telemarketing
Company Profile
Accenture Malaysia
Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: accenture.com
Customer Support (Voice) - Korean Speaker
Undisclosed
Kuala Lumpur
Full-Time
This job is no longer available