Job Description

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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Job Title: Data and Finance Support (Basel)

Key Skills:  

• BASEL, Moody’s Risk Authority knowledge, Wolters Kluwer’s OneSumX, Hyperion. 

• SAP GL, Ray, Oracle / MS SQL, Unix/Linux, AS400, Control-M, Shell scripting 

Key Responsibilities: 

• Provide application support to various business users.  Attend to business queries and business requests promptly. Follow through the business requests to a proper closure 

• Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool 

• Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented 

• Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management  

• Collaborate with the development team in identifying resolutions and transitioning of releases into production environment 

• Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails 

• Participate in DR/BCM activities or infrastructure related upgrade 

• Responsible of capacity management.  To monitor & analyze current performance and capacity data and forecast the capacity required by the applications ahead 

• Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed 

Job Requirements