Job Description

Job Description Position Overview:We seek a highly skilled and experienced Delivery Manager to support Trust and Safety offering. The ideal candidate will have a deep understanding of the Trust and Safety /BPO landscape in Malaysia and proven leadership abilities to effectively manage multiple clients and ensure the successful delivery of services.Responsibilities:Deeply focused on client success, attuned to client sentiments, business priorities and challenges, and how our work can help them achieve their goalsAccountable for rigorous project management, ensuring scope, timeline, risk and quality management in accordance with Accenture delivery principles, policies and standardsEstablishes strong client relationships and credibility by deeply understanding client needs, defining a client-centric view of delivery success, and quickly closing the loop on all client requests/feedbackBuilds/engages high performance teams, ensuring the right talent strategy (mix, skills, capacity), clear expectations and ways of working across locations, and clarity of purpose on project goals and outcomesPursues ongoing delivery innovations and improvements using industry/domain acumen to contextualize Accenture’s evolving capabilities and thought leadership within the client environmentDrives follow-on work by focusing on up-selling and/or cross-selling the contractBrings the best of Accenture to client priorities/challenges by pulling in the right experts and solutions from across the Accenture ecosystemProactively brings new ideas and innovation to our clients that underscore Accenture’s differentiation and value addLeverages delivery excellence, client trust, and deep understanding of client priorities as Accenture’s best credential, opening up opportunities to cross-sell and up-sell the contract

Job Requirements