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This job is about leading a support team in digital marketing for Mandarin speakers. You might like this job because you get to solve complex problems, interact with clients, and shape strategies while working in a dynamic, supportive environment.
Undisclosed
Job Description
Job Description Job DescriptionLead an AdMob support team & keep KPIs/SLAs on track.Serve as the final escalation point for SDK crashes/ANRs, complex mediation revenue drops, and invalid-traffic disputes.Build and maintain operational dashboards, present weekly health metrics and insights.Develop playbooks, SOPs, macros, and run regular up-skilling sessions for analysts.Interface with clients on policy, product updates, and pilot launches, feed insights back to drive continuous improvement.Represent the voice-of-customer to partners.Develop and deliver client-focused solutions to customer needs through ongoing, superior support interactions.Proven people-management, performance coaching, QA calibration, scheduling.Primarily APAC business hours; available for critical escalations outside hours.
Job Requirements
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
