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This job is for a Field Service Engineer in Cyberjaya & KL. You'll travel to customer sites, troubleshoot equipment, and ensure customer satisfaction. You might like this job because you get to work on various systems and equipment while providing excellent service.
Undisclosed
Full-Time
few hours ago
Job Description
Working Hours : 12X5 Support with multiple shift & on call support
Location: [Cyberjaya & KL ]
Department: Field Services
Reports To: Department Lead
Job Summary:
The Field Service Engineer is responsible for providing on-site technical support, maintenance, and repair services for a range of equipment and systems. This role involves traveling to customer sites, diagnosing and resolving technical issues, performing preventive maintenance, and ensuring customer satisfaction through excellent service
Key Responsibilities:
- Travel to customer sites to install, troubleshoot, and repair equipment and systems.
- Diagnose and resolve technical issues efficiently and effectively.
- Perform preventive maintenance to ensure optimal performance and longevity of equipment.
- Provide exceptional customer service by addressing customer concerns and ensuring their satisfaction.
- Communicate effectively with customers to explain technical issues and solutions.
- Train customers on the proper use and maintenance of equipment.
- Maintain accurate records of service activities, including work performed, parts used, and customer interactions.
- Generate service reports and update maintenance logs.
- Provide feedback to management on recurring issues and potential improvements.
- Adhere to all company and industry safety standards and protocols.
- Ensure all work complies with regulatory requirements and company policies.
- Maintain a clean and organized work environment at customer sites.
- Work closely with the technical support team and other departments to resolve complex issues.
- Communicate effectively with the Field Service Manager and other team members.
- Participate in regular training and development programs to stay updated on new products and technologies.
Job Requirements
Qualification:
- Strong technical and problem-solving skills.
- Excellent verbal and written communication skills.
- Proficiency with diagnostic tools and software.
- Ability to read and interpret technical manuals and schematics.
- Strong organizational and time-management skills.
- Minimum 2 - 3 years
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Job Specialisation
Electronic Engineering, Field Science, General Engineering
Company Profile
Accenture Malaysia
Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: accenture.com