Job Description

Working Hours : 12X5 Support with multiple shift & on call support

Location: [Cyberjaya & KL ]

Department: Field Services

Reports To: Department Lead

Job Summary:

The Field Service Engineer is responsible for providing on-site technical support, maintenance, and repair services for a range of equipment and systems. This role involves traveling to customer sites, diagnosing and resolving technical issues, performing preventive maintenance, and ensuring customer satisfaction through excellent service
 

Key Responsibilities:

• Travel to customer sites to install, troubleshoot, and repair equipment and systems.

• Diagnose and resolve technical issues efficiently and effectively.

• Perform preventive maintenance to ensure optimal performance and longevity of equipment.

• Provide exceptional customer service by addressing customer concerns and ensuring their satisfaction.

• Communicate effectively with customers to explain technical issues and solutions.

• Train customers on the proper use and maintenance of equipment.

• Maintain accurate records of service activities, including work performed, parts used, and customer interactions.

• Generate service reports and update maintenance logs.

• Provide feedback to management on recurring issues and potential improvements.

• Adhere to all company and industry safety standards and protocols.

• Ensure all work complies with regulatory requirements and company policies.

• Maintain a clean and organized work environment at customer sites.

• Work closely with the technical support team and other departments to resolve complex issues.

• Communicate effectively with the Field Service Manager and other team members.

• Participate in regular training and development programs to stay updated on new products and technologies.

Job Requirements