Job Description

• Working Hours : 12X5 Support with multiple shift & on call support

  Location: [Cyberjaya & KL ]

  Department: Field Services

  Reports To: Department Lead

  Job Summary:

  The Field Service Engineer is responsible for providing on-site technical support, maintenance, and repair services for a range of equipment and systems. This role involves traveling to customer sites, diagnosing and resolving technical issues, performing preventive maintenance, and ensuring customer satisfaction through excellent service
   

  Key Responsibilities:

  • Travel to customer sites to install, troubleshoot, and repair equipment and systems.

  • Diagnose and resolve technical issues efficiently and effectively.

  • Perform preventive maintenance to ensure optimal performance and longevity of equipment.

  • Provide exceptional customer service by addressing customer concerns and ensuring their satisfaction.

  • Communicate effectively with customers to explain technical issues and solutions.

  • Train customers on the proper use and maintenance of equipment.

  • Maintain accurate records of service activities, including work performed, parts used, and customer interactions.

  • Generate service reports and update maintenance logs.

  • Provide feedback to management on recurring issues and potential improvements.

  • Adhere to all company and industry safety standards and protocols.

  • Ensure all work complies with regulatory requirements and company policies.

  • Maintain a clean and organized work environment at customer sites.

  • Work closely with the technical support team and other departments to resolve complex issues.

  • Communicate effectively with the Field Service Manager and other team members.

  • Participate in regular training and development programs to stay updated on new products and technologies.

Job Requirements