Job Description

Key Responsibilities:

• To bring industry knowledge, process expertise, world class capabilities, innovation and cutting-edge technology to our clients in the Utilities industry to deliver business value. 
• To work with leading Utilities clients, major customers and suppliers to develop and execute global strategies, manage complex change initiatives and integrate solutions to meet changing business challenges
• Utilize Utilities retail and customer service process understanding and experience in customer solutions (Customer Information System and CRM) to design, implement and deliver enhanced capabilities for Utilities Clients.
• Lead and support large CIS implementation projects in functional capacity, leveraging Utilities domain knowledge and tool experience.
• Work requires travel to client site for project work across geographies
• Communicate complex requirements to and from Technical and Non-technical stakeholders.
• Own the delivery process end-to-end from origin to implementation & support.

Role Description:

• Minimum experience of 5 to 11 years in Utilities Retail with implementation experience
• Should understand different business process in of Utility Industry (Regulated and Deregulated)
• Work independently on defining solution for complex projects or contribute to solution of a program
• Specialized in a technology/domain/functional competency area and prepare a road map for the competency/Utilities Retail industry segment in form of competitive service offerings
• Get involved in practice reusable component inventory and knowledge management.
• Get involved in assignments in large programs, help in defining business and technological solutions which help customer design and implement new business processes and organization capabilities.
• Program management of large, complex business programmes to deliver digitally enabled solutions
• Drive Business Readiness and Deployment activities for region(s)
• Identify opportunities by farming existing relationships and growing new networks 
• Draw on extensive knowledge and experience across System Integration projects to provide insightful, deal-relevant points of view and recommendations based on robust analysis 
• Provide executives and their teams with the necessary strategies and tools to position their organizations for high performance
• Ability to lead the team from thought leadership, solutioning and demand management perspective (the incumbent will be responsible for the utilization of the team)
• Apply specific experience and knowledge of Utilities Retail processes to building better customer solutions.
• Conduct functional solution workshops with clients and identify requirements in the areas of Utility billing, payments, meter reads and credit and collections.
• Domain experience in electricity, gas or water utilities industries will be added advantage.
• Candidate should have good communication skills (business communication skills). Strong communication skills, demonstrating skills in sharing and explaining complex concepts, creative and pro-active thinking, and situational adaptation of these skills

Job Requirements

Qualifications and Education Requirements:

• Full Time Graduation
• MBA (Tier 1) – Not Mandatory
• Relevant accreditation for Utilities industry