Job Description

#LI-GM

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Job Description:

• Quickly answer global customer hotline calls, handle service inquiries, issues, and complaints related to public cloud products professionally.
• Consult official documents and internal knowledge base to provide accurate solutions for customer problems.
• Respond flexibly to complex customer scenarios and emergencies, properly handle service disputes, and maintain customer satisfaction.
• Standardize service records, escalate unsolved technical issues to L2 teams, and follow up processing progress.
• Continuously contribute to the knowledge base of common issues and participate in team training and case sharing.
• Adapt to shift schedules (including night and weekend shifts) to ensure global user service experience.
• Keep learning public cloud technology and product to improve service capabilities.

Job Requirements