Job Description

Job Summary

The role entails managing Tier 1 and Tier 2 employee service requests forwarded by the CoE or Business HR, and addressing complex employee queries pertaining to employee administration & benefits. This involves leveraging expertise in employee services to ensure all administrative processes align with business strategy and resource requirements.

Job Description:

• Ensure relevant processes are delivered effectively and always provides excellent customer services, ensure all key results are achieved for Employee Services scope
• Carry out Employee Services requests sent by the business as well as answers employee queries
• Provide Employee Services related expertise, ensuring that all administration processes are conducted and aligned to business strategy and resourcing needs
• Work closely with HRBPs and CoEs to deliver HR strategy, processes, and ad hoc project support assigned by Line Manager and Operation Lead
• Use HR procedures and guidance available to them to administer the processing of data changes, entry, and workflow within technology solutions
• Monitor own performance against service standards to ensure that support and services are provided in line with established SLAs & measurables
• Maintain data configuration ensuring employee data sync between SuccessFactors and other HR systems
• Ensure the confidentiality of personnel records in close coordination with HR technology lead and ensures that the appropriate security is in place for accessing HR data
• Deliver the regular reconciliation of HR data
• Ability to improve specialist services and processes and manage appropriately
• Deliver data management services to meet established targets through continuous evaluation, quality assurance and focused improvement efforts

#LI-GM

Job Requirements