HR Service Delivery Associate (Thai Speaker)
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This job is for an HR Service Delivery Associate who must provide quality customer service, handle system behaviors, resolve complex inquiries, and ensure compliance with policies. You might like this job because it involves assisting with special projects and facilitating background investigations.
Undisclosed
Kuala Lumpur
Full-Time
few hours ago
Job Description
Job Descriptions:
To provide quality customer service in response to inquiries received be the main contact for the customer in handling a question or problem and keeping the customer updated with timely and frequent updates as to the progress of resolving the issue.
Works towards possessing in-depth knowledge of system behavior.
Accurately handles processing of transactions related to new hire, terminations, personal and job changes.
Resolves complex inquiries and requests that are escalated through other support groups within HRSS.
Conducts or assists with complex issues, transactions and policy interpretation to resolve issues, recommends solutions and assists with facilitation of resolution.
Ensures actions are in compliance with Company policies and procedures and to local, state, and federal employment law.
Participates in and contributes to special assignments and projects as needed.
Facilitates background investigations and other due diligence activities
Coordinates candidate referral payments
Performs data entry and maintenance in various company systems to ensure accurate candidate identification
Provides navigational support to Recruiters, Managers on Workday system
Provide quality customer service in response to inquiries made via phone or e-mail from Candidates, Employees, Hiring Managers, and Internal Business Partners
Uses procedures, policies, knowledge database and other reference materials to fulfill job duties
Handles cases with customer service techniques defined in Training Modules for Talent Acquisition.
Job Requirements
Job Requirements:
• Fluent in spoken and written Thai Language.
• 1+ year of diverse cross-functional HR experience as a strong performer within a large organization will be an added advantage.
• Ability to adapt to a rapidly changing environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
• Excellent verbal communication including proper grammar, tone, and a clear speaking voice to ensure solid communication with the customer via phone and in person.
• Excellent written communication skills including proper grammar and correct sentence structure to document cases in the case management system and communicate with customers and employees via email.
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
0 - 10 Years of Experience
Job Specialisation
Customer Service, HR Operations (Payroll, Admin, Office Management), HR Strategy / L&D / Performance Management
Company Profile
Accenture Malaysia
Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: accenture.com