Employees have access to claim for prescription glasses and contact lenses.

Optical coverage

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Employee assistance program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Health screening program

Our bonus programs reward our people for their achievements and their contributions to our business.

Bonuses

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Recognition awards

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

Performance equity

Accenture Malaysia

Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Who We Are

360° value is at the heart of our business.&nbsp;
Financial
Meeting financial expectations and outcomes for resilience and growth.
Experience
Creating better experiences for people using technology, data, creativity and innovation.&nbsp;
Sustainability
Embedding environmental and social responsibility from the beginning.
Talent
Attracting talent, upskilling people and unlocking potential for a resilient workforce.
Inclusion &amp; Diversity
Accelerating equality to unleash innovation and drive business results.&nbsp;
Custom
Personalizing value with a custom dimension to measure client-specific priorities. We use these same six dimensions to measure ourselves, and Accenture's Custom dimension is always Client.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Our Values

Job Description Job Summary:Support the delivery of employee relations services for external clients by assisting with case handling, documentation, and policy coordination. Operating within a client-facing BPO environment, this role helps ensure fair and consistent treatment of employees by managing inquiries, supporting investigations, and maintaining compliance with labor regulations. The ideal candidate is detail-oriented, empathetic, and committed to delivering responsive, high-quality support across diverse client contexts. Success in this role requires agility, attention to detail, and the ability to navigate complex service scenarios with professionalism and speed.Key Responsibilities:Serve as a first-line contact for employee relations inquiries, concerns, and low-complexity cases raised by client employees or managersAssist in documenting complaints, disciplinary actions, and performance-related matters in accordance with client protocolsSupport investigations by gathering facts, organizing evidence, and maintaining accurate case recordsProvide guidance to client managers and employees on HR policies and workplace expectations, based on client-approved frameworksEscalate complex or sensitive cases to senior ER, legal, or client governance teams as appropriateTrack case volumes, resolution timelines, and recurring themes to support reporting and trend analysisContribute to the preparation of employee communications, policy updates, and training materials for client teamsCoordinate with internal delivery teams to ensure timely and consistent service across geographiesSupport change-related activities such as role transitions, restructuring, or exit coordinationReinforce respectful workplace practices and client values in day-to-day interactions#LI-GM

This job is all about helping employees navigate workplace issues in a supportive team. You might like this job because it involves solving problems, ensuring fairness, and making a difference in people’s work lives while speaking Thai!

Job Description Job Summary:Support the delivery of employee relations services for external clients by assisting with case handling, documentation, and policy coordination. Operating within a client-facing BPO environment, this role helps ensure fair and consistent treatment of employees by managing inquiries, supporting investigations, and maintaining compliance with labor regulations. The ideal candidate is detail-oriented, empathetic, and committed to delivering responsive, high-quality s...

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