Job Description

Role Summary

• As a content reviewer, you will be tasked with working on workflows that focus on apps that pose security risks to users.

• Collaborate with multiple teams such as cyber security experts, client stakeholders and other peer teams for resolution management, communicate technical, datamine issues to determine all potential risks accurately.

• Exposure to malware/security review/user data review is required. Detail oriented and communication focused individual that is comfortable speaking and writing emails to multiple cross functional teams on technical issues.

Key Responsibilities

• Identify security violations and user data violations based on policy guidelines to keep the store malware-free.

• Cross-team collaboration and communication to meet aggressive review deadlines across the security queue, various dashboards, and any security incidents/projects.

• Leverage expertise to thoroughly review at app and developer level, by relaying pertinent findings to the key stakeholders and other peer teams.

• Handle time-sensitive escalations from multiple key stakeholders.

• Ability to identify gaps within workflows and processes and provide input to relevant stakeholders.

Job Requirements

Basic Qualifications/Skills Needed

• >1 year of content moderation/app review/web or social media review, and experience with coding preferably with Mobile Apps.

• Basic knowledge in any coding experience.

• Preferred Bachelor’s Degree any field.

• Excellent verbal and written communication skills.

• Ability to operate in areas that are not clearly defined within the policy.

• Ability to prioritize and multitask to meet various workflow requirements.

• Solid understanding of customer support best practices.

• Sense of responsibility, initiative and high quality work standards.

• Proactive, flexible individual that is capable of working in a rapidly changing environment.

• Open to work during weekends and evening shifts.

• Project and SLA delivery experience.