AI-generated summary
beta
This job is an Insurance Operation Senior Analyst. Perform daily business tasks, data entry, client communication, and issue resolution. You might like this job because it involves analysis, investigation, and effective complaint management skills.
Undisclosed
Full-Time
few days ago
Job Description
Job Description
- Performs routine business processing transactions and may involve independent thinking, including data-entry in system, issuing policy documents and billing premiums based on set guidelines. Involve analysis and investigation during handling the account.
- Review, evaluate, verify and process work for business. This includes calculation of taxes / adjustments, billing premiums and issuing policies to the client.
- Organizes and maintains electronic databases. Performs data input and maintenance.
- Respond to queries by Clients, Producing Office or Underwriters.
- Review, investigate and rectify all the rework issue if any.
- Preparing reports as and when required by management
- Address client and broker queries through email and calls, ensuring timely follow-ups.
- Handle escalations from stakeholders, demonstrating strong complaint management skills to resolve issues effectively.
- Participate in weekly and monthly calls with business and regional stakeholders to address outstanding accounts and other concerns.
Job Requirements
Job Qualifications
- Fluent in written and oral English communication.
- Open to fresh graduates and experienced candidate within insurance industry.
- Work shifts aligned with the supported region, including Malaysia public holidays.
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
