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This job is an Insurance Operations Specialist. You might like this job because you get to manage processes, coach team members, develop resources, and lead projects in the insurance industry.
Undisclosed
Full-Time
few hours ago
Job Description
Responsibilities:
• Manages processes based on established performance standards, service & quality levels.
• Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.).
• Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training.
• Coaches team members on proper handling of transactions.
• Execute existing DR/BCP plans of the team.
• Execute/deliver output based on the project plan during migrations.
• Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired.
• Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. Executes career development plans for direct reports.
• Takes ownership in resolving and managing end-customer issues and negotiations.
• Manages internal updates/communication within the unit.
• Enforces compliance to company policies and effect disciplinary measures on violations.
• Assists in providing mentoring/coaching to co-leads.
• Assists Director in the management of the unit/department, if needed.
• Assists the leadership team and/or Training & Development team in the documentation of process updates or procedures.
• Initiate and implement process improvements.
• Leads projects/tasks that may be assigned from time to time and contributes to company-wide initiatives and projects
Job Requirements
• Experience is a must. Minimum of 5 years professional experience or 5 years Supervisory position.
• Above-average communication and meeting facilitation skills.
• Proficient in MS Applications.
• Flexibility with rotational schedule
• Ability to handle multiple tasks and create and execute effective and immediate action plans for process issues.
• Ability to adhere to and promote current performance tool that team uses.
• Ability to establish and maintain relationships with team members, co-leads, reporting managers, internal, and external business partners.
• Coachable - Seeks out and accepts feedback to improve personal and team performance.
• Customer Focus - Processes with a consistent attitude of respect, courtesy, patience, and helpfulness. Has business acumen and can see things in a bigger picture.
• Met or exceeded performance expectations in the last performance appraisal.
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
