Job Description

About Accenture 
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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THE WORK: You will have the opportunity to work independently and become a subject matter expert in a dynamic and collaborative team environment. Your active participation and contribution in team discussions will be highly valued as you help provide innovative solutions to work-related problems.

• Drive incident and outage management, investigation, and restoration

• Monitor systems and trends to improve performance and prevent incidents

• Track and facilitate acceptance of changes to production environments

• Operate information technology production services according to management protocols and Service Level Agreements (SLAs)

Job Requirements

HERE'S WHAT YOU WILL NEED:

• Expert proficiency in Problem Management

• Expert proficiency in Client Management

• A minimum of 1 year of experience in relevant related skills

• Bachelor's Degree

BONUS POINTS IF YOU HAVE:

• Advanced proficiency in Incident Management

• Advanced proficiency in ServiceNow ITSM Incident Management

• Advanced proficiency in ServiceNow ITSM Problem Management

• Advanced proficiency in SRE Process Mapping Analysis

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.