Job Description

#LI-GM

About Accenture 
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.
 

THE WORK: You will have the exciting opportunity to build knowledge and support the team. Participate in problem-solving discussions to contribute to the success of our operations. We are looking for someone who is enthusiastic about making a difference and is eager to learn and grow in a collaborative environment.

• Drive incident and outage management, investigation, and restoration

• Monitor systems and trends to improve performance and prevent incidents

• Track and facilitate acceptance of changes to production environments

• Operate information technology production services according to management protocols and Service Level Agreements (SLAs)

Job Requirements

HERE'S WHAT YOU WILL NEED:

• Intermediate proficiency in Microsoft 365

• Beginner proficiency in Application Quality Analysis

• It is advantageous to have prior experience in relevant related skills

• Bachelor's Degree

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in Issue Management

• Beginner proficiency in Quality Management

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.