Job Description

The ITSM Representative serves as the primary support contact for Japanese-speaking developers, merchants, and business stakeholders.

This role is responsible for delivering high-quality operational and technical support, ensuring service excellence, and driving effective communication between stakeholders and internal teams.

The successful candidate will contribute to a positive experience by supporting issue resolution, process improvements, and ongoing service operations.

Day-to-Day Responsibilities:

• Ensure seamless communication and operational efficiency. 
• Manage daily operations. 
• Establish standardized work procedures. 
• Mitigate potential risks. 
• Resolve issues that arise in cross-cultural business transactions. 
• Utilize strong bilingual communication skills in Japanese and English to facilitate clear and accurate information exchange.
• Contribute directly to the achievement of departmental and company strategic goals.

Job Requirements