Job Description

Position Overview

We are seeking suitable candidate to support external developer partners integrating with Client's developer platforms and APIs. These roles bridge the gap between external engineering teams and internal platform infrastructure, providing end-to-end technical guidance, integration enablement, and operational support.

Multilingual Operational Execution:

Ability to translate and explain technical concepts (API endpoints, auth tokens, error payloads) during live partner calls and regional emails, while maintaining all internal ticket documentation in clear Mandarin and English.

Core Responsibilities

1. Partner Technical Onboarding & Integration

• Integration Lifecycle Management: Guide third-party developer partners through structured onboarding phases, tracking milestones from credential provisioning to full production launch.
• Technical Enablement & Environment Configuration:
  • Validate partner cloud environment configurations, IAM policies, and service accounts for secure API access.
  • Facilitate developer allowlisting, API quota allocations, developer portal documentation access, and sandbox testing resources.
• Technical Consultation & Alignment: Lead technical kickoff meetings and recurring architecture check-ins with external software engineers and product managers; address technical questions and unblock implementation hurdles.
• Pre-Launch Audits & Data Validation: Review partner technical questionnaires, audit integration workflows and data schemas, inspect test request/response payloads, and verify adherence to API policies before authorizing production traffic.

2. Reactive Technical Support & Troubleshooting

• Queue Triage & SLA Adherence: Manage inbound technical support queues, categorize inquiries, and ensure all partner issues meet strict response and resolution SLA targets.
• Root-Cause Diagnostic Investigation:
  • Troubleshoot authentication and authorization issues (OAuth 2.0 flows, token scopes, and service account access).
  • Investigate API anomalies across environment modes (sandbox/testing vs. production), payload structures, and client library integrations.
  • Diagnose rate limiting (HTTP 429), quota exhaustion, latency spikes, and payload validation errors.
• Log Analysis & Data Diagnostics: Query backend event logs and database tables using SQL to investigate data discrepancies, verify transaction delivery, and validate platform metrics.
• Reproduction & Escalation: Recreate partner API requests to isolate client-side integration bugs from core platform defects; prepare concise reproduction steps and bug reports for engineering escalation.
• Operational Quality & Documentation: Maintain high standards of ticket documentation, follow strict communication protocols without disclosing sensitive infrastructure details, and update partner-facing technical FAQs and troubleshooting guides.
  
  

Job Requirements