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This job is a Japanese Technical Troubleshooting Agent, helping customers solve tech issues via phone, email, and chat. You might like this job because you’ll use your bilingual skills to ensure customer satisfaction and tackle various challenges daily!
Undisclosed
Job Description
Job Description #LI-GMResponsibilities:Provides response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.Maintains response and resolution speed as defined by service level agreement Keeps high customer satisfaction scores and follow quality standardsUses existing knowledge base to provide a customer facing root cause assessment.Provides customer facing bug progress summary using available tools and Handle escalations raised by customers and partners.Handle consults from the lower tier to assist in case resolution.
Job Requirements
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Company Profile
