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This job is for a Japanese Technology Support Agent who helps customers solve tech issues via phone, email, or chat. You might like this job because you’ll directly assist people while using your language skills and tech knowledge!
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Job Description
Job Description We are seeking a highly motivated Technical Service Desk Agent fluent in Japanese to provide exceptional technical support to our clients. As a Technical Service Desk Agent, you will be responsible for resolving technical issues, troubleshooting software and hardware problems, and providing excellent customer service in Japanese through Phone/Chat and Emails.Responsibilities:Provide first-level technical support to customers in Japanese via phone, email, or chatTroubleshoot and resolve hardware and software issuesDocument all technical issues and resolutions accuratelyEscalate complex technical issues to the appropriate team membersAssist customers with setup, installation, and configuration of software applicationsEnsure excellent customer service and satisfaction at all timesCollaborate with other team members to improve processes and procedures#LI-GM
Job Requirements
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Company Profile
