Job Description

#LI-GM

About Accenture   
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 775,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Service Recovery (GIPS)

Domain: Service Recovery (GIPS)

Sub-Domain: L2 - Core & Cards

Location: Kuala Lumpur

Job Summary:

The Junior Production Support Engineer will be responsible for maintaining and supporting mainframe-based Core & Cards applications in the Service Recovery domain. The role involves monitoring, troubleshooting, and resolving both batch and online issues, ensuring system stability and availability. The candidate will work on incident management, problem resolution, and abend handling in a mission-critical environment, supporting financial services operations.

Key Responsibilities

• Provide L2 production support for mainframe applications running on zOS/zVM.
• Monitor and resolve batch and online issues, ensuring timely recovery of services.
• Perform root cause analysis and resolve incidents/problems within SLA timelines.
• Manage batch jobs, including abend handling (e.g., S0C7 issues).
• Debug and troubleshoot using tools such as Abend-Aid and Xpediter.
• Collaborate with cross-functional teams to ensure smooth operations and compliance with standards.
• Document incident resolutions, operational procedures, and recovery steps.

Job Requirements