Job Description

About Accenture 
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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Job Description
THE WORK: Join our dynamic team and embark on a journey where you will be empowered to perform independently and become an SME. Required active participation/contribution in team discussions and contribute in providing solutions to work related problems. Let's work together to achieve greatness!

• Drive incident and outage management, investigation and restoration

• Monitor systems and trends to improve performance and prevent incidents

• Track and facilitate acceptance of changes to production environments

• Operate information technology production services according to management protocols and Service Level Agreements (SLAs)

Job Requirements

HERE'S WHAT YOU WILL NEED:

• Advanced proficiency in Incident Management
• Advanced proficiency in Service Request Management
• For Analyst - minimum of 3 years of experience in relevant related skills
• For Consultant - minimum of 5 years of experience in relevant related skills
• Bachelor's Degree in relevant field of studies

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in IT Service Desk
• Intermediate proficiency in Root Cause Analysis (RCA)

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.