Job Description

Support the MU DelOps Leads in operating the delivery management processes, including driving high quality reporting submissions.

- Support ad hoc data, reporting and initiative requests from stakeholders that contribute to improved contract and portfolio level outcomes.

- Use a range of data and correlations to identify contract and portfolio level risk indicators and continuous improvement opportunities using detailed data insights for the assigned portfolio.

- Support CDLs from the assigned portfolio with Delivery Management fundamentals (MMD contract set up, reporting, metrics etc)

- Requires strong communications skills, stakeholder management, and ability to actively drive results at a senior leadership level.

Primary responsibilities include:

• Supporting the E2E Delivery Management Process in the assigned MU/Service - drive high quality contract reporting, robust data management and data anomaly resolution, MMD adoption through CDL training, support MMD deployment comms, supporting CDLs and PDLs using data and analytics to spot problems early and drive actions to improve client value and delivery/financial performance outcomes.
• Supporting continuous improvement and transformation programs across Delivery, for the assigned MU/Service, including productivity and profitability initiatives. These campaigns may be Service-specific or cross Service activities.
• Supporting the Delivery agenda/narrative and developing the insights to achieve business outcomes. Through mastery of the key delivery metrics and business processes, apply operational rigor and x-team collaboration to tell the delivery story while developing the insights to drive business outcomes.  (Example indicators may include:  Fall Forward Sales, Rev, CCI, Solution Contingency Management, CoPQ, CTS, CDP, BCM, E2E Delivery Management, Core Metrics, DL Certification, RDE %, Client Feedback)
• Supporting the business processes and/or Strategic Initiatives to drive the actions to achieve business outcomes. (Examples may include:  Automation & Productivity, Contract Operating Plan, Delivery Led Sales (Upsell / Defend / Fall Forward Campaigns), E2E Delivery Management continuous improvement, MMD evolution, Client Data Protection (CDP), Business Continuity Management (BCM), DL Certification, Delivery Recognition and Delivery Success campaigns, Client Success adoption, Methods 2.0 adoption)

• Collaborating with colleagues across Services to drive consistency of delivery management approach and improved synergies and efficiencies.

Job Requirements

Educational Qualification:

Must have:   

Bachelor’s Degree

Good to have:   

Project and organization management skills

Skills & Work Experience:

Must have:   

• Strategic thinker with the ability to navigate complexity and ambiguity to achieve results/outcomes and effectively resolve conflicts as they arise 
• Strong collaboration, Stakeholder Management, communication skills; demonstrated confidence and assertiveness in working with Senior Executives
• Highly flexible, adaptable, and able to work under pressure and quickly changing priorities 
• Self-motivated, with a high degree of self-reliance and responsibility to own issues and actions 
• Extreme attention to detail and the need to get things right first time, every time 
• Excellent project management & an analytical mindset
• Ability to influence without direct authority to drive action at all levels. 
• Ownership mentality, with the curiosity, drive, and ambition to continuously improve
• Maintaining command and control while proactively driving/owning the agenda
• Mature, strong People leader

Good to have: 

• Overall strengths in: Understands Accenture’s Business; Project Management; Change Management; Reporting/Financials (trending, insights/analysis; synthesizing data to executive level presentation); English language; Communication; Collaboration
• Reporting & analytics:  Through understanding of business and priorities, ability to design and facilitate build/deploy of insightful analytics to drive business outcomes.
• Strong project management capability: Ability to see a project from beginning to end and connect across the firm to obtain required inputs.
• Comfortable managing multiple projects in tandem, prioritizing effectively (across time zones) and executing to deadline with high quality.
• Critical thinking: You will be able to see options and select the most strategic way forward
• Interpersonal skills: You have strong interpersonal and relationship-building skills and the confidence to engage with senior executives
• Highly collaborative working style: You know how to connects parts of the organization to design communication for maximize impact
• Is comfortable working independently and at both a strategic and tactical level with a proven track record successfully moving between the two when necessary
• Is a flexible team player with excellent problem-solving skills and innovative approaches