Job Description

#LI-GM

About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent-and innovation-led company with approximately 794,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and Al with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com. 

SN187 WO#2 PRO

Job Title: WAM & OPI - Application Maintenance/ Production Support (L3)
Domain: PRO
Sub-Domain: WAM & OPI

Location: Kuala Lumpur

Job Summary:
The Application Maintenance / Production Support Engineer will be responsible for providing L3-level support and maintenance for applications within the WAM and OPI domains. The role focuses on supporting and enhancing API Gateway and Java-based microservices solutions, ensuring system stability, performance, and continuous availability.

Key Responsibilities

• Provide L3 production support for applications running on Axway API Manager, API Gateway, and in-house Java microservices solutions.

• Troubleshoot and resolve production incidents, perform root cause analysis (RCA), and implement permanent fixes.

• Collaborate with development, infrastructure, and operations teams to maintain smooth system operations.

• Monitor API and microservices performance, availability, and error rates to ensure service continuity.

• Support and execute deployment, configuration, and maintenance activities across environments.

• Participate in change management, release support, and environment validation processes.

• Contribute to automation, process improvements, and preventive maintenance initiatives.

Technical Skills
Platform/Product: Axway API Manager, API Gateway, and in-house Java Microservices solutions
Equivalent experience with Apigee, Kong, or Layer 7 (CA/Broadcom) is also acceptable

Server/Database: Oracle Database 12c / 19c
Programming Language: Java (Spring Boot - Mandatory)
Operating Systems: Unix / Linux

Job Requirements