Job Description

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About Accenture   
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

SN159 WO#1 Core Banking

Job Title: Junior L3 Support
Sub-Domain: Channels & EAI
Experience Level: Junior (L2) - 3-5 years
Location: Kuala Lumpur
Domain: Core Banking

Job Summary:
We are looking for a Junior Application Maintenance/Production Support Engineer to join our Core Banking team within the Channels & EAI sub-domain. This role will involve providing L3 production support for critical banking applications running on the AS400 platform. You will be responsible for maintaining the stability of AS400 applications, automating deployment processes using ALDON, and supporting systems integral to payment processes. The ideal candidate will have experience with AS400/DB2, RPG, C, and Java, with a strong understanding of DevOps and payments systems in a banking environment.

Key Responsibilities:
1. Production Support & Maintenance:
o Provide L3 support for AS400 banking applications, ensuring they run smoothly and efficiently.
o Troubleshoot and resolve application issues to minimize downtime.

2. DevOps & Automation:
o Collaborate with the DevOps team to automate software deployments using ALDON on AS400.
o Help streamline deployment processes for faster and error-free releases.

3. Payments Systems Support:
o Maintain and troubleshoot payment systems to ensure they are secure and functional.
o Work with teams to resolve payment-related issues.

4. Incident Management:
o Investigate and fix incidents to ensure minimal disruption to operations.
o Participate in post-incident reviews and implement long-term solutions.

5. Collaboration & Communication:
o Work with internal teams to resolve issues and support business needs.
o Keep stakeholders informed about the status of incidents and releases.

Job Requirements

Required Skills and Qualifications:
Technical Skills:
o Proficient in AS400 (iSeries) platform and DB2 database.
o Strong programming knowledge in RPG, C, and Java.
o Familiarity with DevOps practices and ALDON for automating software deployment on AS400.
o Experience with payment systems and understanding of transaction processing workflows.

Experience:
o 3-5 years of experience in production support and application maintenance.
o Experience in L3 support roles, particularly in banking applications and payment systems, is preferred.

Preferred Qualifications:
Experience with payment processing systems within the banking sector.
Familiarity with DevOps tools (Jenkins, Bitbucket, etc.) for AS400 environments.
Understanding of regulatory compliance related to banking and payment systems.

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career. 

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.