Job Description

Job Description #LI-GMAbout Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.SN157 WO#1 Core BankingJob Title: L3 SupportDomain: Core BankingExperience Level: 3–5 years (L2)Location: Kuala LumpurJob Summary:The L3 Support Engineer will be responsible for application maintenance and production support within the AS400 Channels & EAI platform. The role involves troubleshooting, issue resolution, and supporting deployments using DevOps and ALDON. Candidates should have experience working with payment systems and automation of software deployment on AS400.Key Responsibilities:Incident Management: Provide L3 support for AS400 applications, troubleshooting system and application issues.Root Cause Analysis & Resolution: Work with cross-functional teams to identify and resolve application failures.DevOps & ALDON Support: Assist in automating deployments and maintaining ALDON workflows.Payment Systems Support: Monitor and support payment processing systems for smooth operations.System Enhancements: Work on minor enhancements, bug fixes, and performance optimizations in RPG, C, and Java.Coordination with Teams: Liaise with L1/L2 teams, developers, and business users to ensure timely issue resolution.

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