Job Description

Job Description Key Responsibilities:To bring industry knowledge, process expertise, world class capabilities, innovation and cutting-edge technology to our clients in the Utilities industry to deliver business value. To work with leading Utilities clients, major customers and suppliers to develop and execute global strategies, manage complex change initiatives and integrate solutions to meet changing business challengesUtilize Utilities retail and customer service process understanding and experience in customer solutions (Customer Information System and CRM) to design, implement and deliver enhanced capabilities for Utilities Clients.Lead and support large CIS implementation projects in functional capacity, leveraging Utilities domain knowledge and tool experience.Work requires travel to client site for project work across geographiesCommunicate complex requirements to and from Technical and Non-technical stakeholders.Own the delivery process end-to-end from origin to implementation & support.Role Description:Minimum experience of 5 to 11 years in Utilities Retail with implementation experienceShould understand different business process in of Utility Industry (Regulated and Deregulated)Work independently on defining solution for complex projects or contribute to solution of a programSpecialized in a technology/domain/functional competency area and prepare a road map for the competency/Utilities Retail industry segment in form of competitive service offeringsGet involved in practice reusable component inventory and knowledge management.Get involved in assignments in large programs, help in defining business and technological solutions which help customer design and implement new business processes and organization capabilities.Program management of large, complex business programmes to deliver digitally enabled solutionsDrive Business Readiness and Deployment activities for region(s)Identify opportunities by farming existing relationships and growing new networks Draw on extensive knowledge and experience across System Integration projects to provide insightful, deal-relevant points of view and recommendations based on robust analysis Provide executives and their teams with the necessary strategies and tools to position their organizations for high performanceAbility to lead the team from thought leadership, solutioning and demand management perspective (the incumbent will be responsible for the utilization of the team)Apply specific experience and knowledge of Utilities Retail processes to building better customer solutions.Conduct functional solution workshops with clients and identify requirements in the areas of Utility billing, payments, meter reads and credit and collections.Domain experience in electricity, gas or water utilities industries will be added advantage.Candidate should have good communication skills (business communication skills). Strong communication skills, demonstrating skills in sharing and explaining complex concepts, creative and pro-active thinking, and situational adaptation of these skills

Job Requirements