Job Description

About the Role

Accenture is seeking an experienced Utilities Retail Consultant to help utility organizations modernize customer operations, improve service delivery, and accelerate business transformation. In this role, you will lead large-scale transformation initiatives across Utilities Retail, Customer Information Systems (CIS), Customer Relationship Management (CRM), billing, customer service, and operating model modernization.

You will work closely with client executives and cross-functional teams to define transformation strategies, lead implementation programs, optimize business processes, and deliver measurable business outcomes across electricity, gas, water, and broader utilities sectors.

Key Responsibilities

• Lead Utilities Retail and customer transformation programs from strategy through implementation and deployment.

• Advise client stakeholders on customer operations, billing, metering, collections, customer service, and digital transformation initiatives.

• Lead functional workstreams across CIS and CRM transformation programs, ensuring business requirements are translated into scalable solutions.

• Facilitate business process assessments, requirements workshops, and stakeholder discussions to identify opportunities for operational improvement.

• Manage large-scale business transformation initiatives, including business readiness, deployment planning, risk management, and change adoption activities.

• Collaborate with business and technology teams to develop functional solutions that align with client objectives and industry best practices.

• Support proposal development, solution shaping, client presentations, and strategic business development activities.

• Contribute to practice development through thought leadership, reusable assets, capability development, and knowledge-sharing initiatives.

• Communicate complex business and technical concepts effectively to both technical and non-technical stakeholders.

• Support delivery governance and ensure successful execution across multiple project workstreams.

Job Requirements